We wish you love our products at BugBands! 🐞 However, if you have ordered an incorrect item or if you have changed your mind, we are here to help you. Please Contact Us 🐞 if you have any issue regarding your purchase.
Exchange and Store Credits
Our policy is simple! If you’ve ordered the wrong item, or simply changed your mind, return your bands within 30 days of receiving them and our team will get working on your store credit. If 30 days have passed unfortunately this falls outside of our policy.
Once your bands have been received, we’ll email you a store credit for the amount you paid, so you can get shopping for something new. This normally takes 2-3 business days.
Do us a solid, and make sure your bands are returned in their original packaging and condition. We’d love to help you, and store credits are only issued for items in their original packaging and condition. If your return is worn or damaged, unfortunately, you won’t be eligible for a store credit and postage back to you will incur a $5 fee.
From time to time things can go wrong - please forgive us! If your product has incurred a manufacturing fault within 90 days, that’s totally on us. We’d love to provide you with a refund or store credit (or replacement part/s where applicable), and it’s our shout on all postage for manufacturing faults! Once photos and videos of the issue have been inspected by our Quality Assurance Team, we will be in touch to process a refund or store credit (or replacement part/s where applicable).
Once your refund has been approved (where applicable), it will be processed FAST, straight back to your original method of payment, so no waiting around. A refund will include the cost of the item, plus any applicable shipping costs.
Once your store credit has been approved (where applicable), you’ll get a sweet little code to use at the checkout of your next purchase, which will be valid for 3 years from the date of issue.
Refunds are only issued for manufacturing faults. Once your refund has been approved, it’ll be processed straight back to the original method of payment. If the refund hasn’t landed back onto your original payment method within 2-10 business days, we recommend chatting to your financial institution.
Please note that if you decide to return your item due to change of mind or mistake made at the time of purchase, then you are fully responsible for shipping costs for returning the item to us and receiving the replacement item back to you. All the shipping costs associated are non-refundable.
As a security measure, we strongly recommend you to use a trackable shipping method.
For more information please send us a message at email@example.com